Privacy Policy

This Privacy Policy (Policy) applies to Catava (A.H Freeman & S Seeton, ABN 63 399 880 476) trading as Catava Activewear and our website https://catavaactivewear.com (referred to as Catava, we, our, or us).

We are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and any other applicable privacy laws.

If you are located in the European Union (EU) or European Economic Area (EEA), this Policy also provides additional information on how we process your data under the General Data Protection Regulation (GDPR).

 

1. What information do we collect?

We only collect personal information necessary to provide our services. Depending on your interaction with us, this may include:

  • Customers: Name, email, phone, billing/shipping details, payment details, and order history.

  • Optional: Preferences, feedback, or content you choose to share with us (such as tagging us on social media).

  • Applicants/contractors: Contact details, work history, and references.

  • Visitors: Device type, IP address, browser type, clickstream data, cookies, and shopping cart activity.

 

2. How do we collect your information?

We collect information directly when you:

  • Place an order or create an account

  • Subscribe to our newsletter

  • Contact us via email, website, or social media

  • Participate in promotions, surveys, or competitions

We may also collect data indirectly via:

  • Payment providers (Shopify, PayPal, Afterpay, Apple Pay, ZipPay)

  • Delivery partners (DHL, Australia Post)

  • Cookies and analytics

3. Why do we collect and use your information?

We use your personal information to:

  • Process and deliver orders

  • Provide customer support and handle returns

  • Communicate promotions and updates (opt-out available)

  • Improve services, website performance, and product range

  • Meet legal obligations and manage risks

We may also use your images or social media content for promotional purposes where you have given consent (e.g. tagging us in posts).

 

4. Cookies & website use

Our website uses cookies to:

  • Remember your shopping cart

  • Track performance and analytics

  • Send cart reminder emails or SMS

You can disable cookies in your browser settings, but this may limit site functionality.

Our site may link to third-party platforms (e.g. PayPal, Instagram). Their privacy policies will apply.

 

5. Marketing

We may use your information for direct marketing (emails, promotions, product launches). You can opt out at any time via the unsubscribe link or by contacting us.

 

6. Disclosure of personal information

We may share your data with:

  • Delivery providers (DHL, Australia Post)

  • Payment processors (Shopify, PayPal, Afterpay, Apple Pay, ZipPay)

  • IT and marketing service providers

We do not sell your data. Disclosure may also occur if legally required or to prevent fraud.

 

7. Overseas disclosure

Some service providers may store data outside Australia. We take steps to ensure your information is protected under the APPs and GDPR where applicable.

 

8. Security & storage

We store data securely with trusted providers. Reasonable steps are taken to prevent misuse, loss, or unauthorised access. Data no longer required is securely destroyed or de-identified.

 

9. Access & correction

You may request access to or correction of your personal information at any time. We will take reasonable steps to ensure accuracy and currency.

 

10. GDPR (European residents)

If you are in the EU/EEA, you have rights to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Request data transfer (portability)

  • Withdraw consent at any time

  • Lodge a complaint with your local Data Protection Authority

11. Data breaches

If a serious data breach occurs that may cause harm, we will notify affected individuals in line with APPs.

 

12. Updates

This Policy may change from time to time. Updates will be posted on our website.

 

13. Contact us

If you have questions or concerns about this Policy, please contact us:

Catava Privacy Officer
ABN: 63 399 880 476
Email: info@catavaactivewear.com